Refund and Returns
We want to make the return process clear and straightforward when a purchase does not work out.
Return Period
Eligible items may be returned within 30 days after delivery.
Customers must submit a return request within the applicable return period.
Return Conditions
To be eligible for a return, items should generally be:
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Unworn and unused
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In original or resalable condition
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Free from damage, stains, or alterations
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Returned with original tags and packaging, where applicable
Items that have been worn, washed, altered, damaged, or used beyond reasonable inspection may not qualify for a refund.
How to Start a Return
To request a return, please contact us at:
Please include your order number and the item(s) you would like to return.
Our customer service team will review your request and confirm the return instructions.
Return Address
Approved returns may be sent to our business address:
Huitong INC
313 Telly Rd, PMB 1025
Picayune, MS 39466
USA
Please contact us before sending a return so that we can properly identify and process your package.
Refunds
Once an approved return has been received and inspected, the applicable refund will be issued to the original payment method.
Please allow additional time for the refund to appear in your account, as processing times may vary depending on your payment provider or financial institution.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or materially different from the product you ordered, please contact us at:
Please provide your order number and photographs or other relevant information so that we can review the issue and determine the appropriate resolution.
Exchanges
Exchanges may be available depending on product and inventory availability.
If the requested replacement is unavailable, an eligible refund may be offered instead.
Return Restrictions
A return may not be accepted if:
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The return request is submitted after the applicable return period;
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The item does not meet the return conditions;
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The merchandise has been materially used, washed, damaged, or altered;
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The item is otherwise excluded under applicable law or the terms presented at the time of purchase.
Return Questions
If you have questions about a return or refund, please contact:
We will review your request and provide assistance as soon as reasonably possible.
Company Information
Legal Business Name: Huitong INC
EIN: 41-3997980
Business Address: 313 Telly Rd, PMB 1025, Picayune, MS 39466, USA
Website: andbigone.com
AndBigOne is operated by Huitong INC.